Built for Shopify Merchants

Stop Losing Money on Returns

Turn returns into exchanges, automate approvals, and give customers QR code labels they can scan at any carrier location. No printing required.

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$19/mo
Unlimited returns
5 min
Setup time
QR Codes
Printerless labels

What is ForthRoute?

ForthRoute is a Shopify returns management app that helps online stores process customer returns, exchanges, and refunds from a single dashboard. It provides a branded self-service portal where customers can initiate returns, select items, and receive prepaid QR code shipping labels without needing a printer.

Unlike premium alternatives that charge hundreds per month, ForthRoute offers the same core features at $19/month with unlimited returns. It includes automated approval rules, exchange suggestions to retain revenue, return analytics, and 3PL/warehouse integration via webhooks.

Merchant Dashboard

Track All Returns in One Place

See pending, in-transit, and completed returns at a glance. Approve requests, generate shipping labels, and process refunds without leaving Shopify.

  • Real-time status updates
  • One-click label generation
  • SLA compliance tracking
ForthRoute returns dashboard showing pending returns, status tracking, and one-click approval
Branded customer return portal with order lookup and item selection
Customer Portal

Beautiful Branded Returns

Give customers a seamless return experience with your logo, colors, and messaging. They enter their order number, select items, and get a QR code in seconds.

  • Custom branding
  • Mobile-friendly design
  • 3-step return process
Features

Everything You Need to Manage Returns

Reduce support tickets, retain more revenue, and give customers the experience they expect.

QR Code Shipping Labels

Customers show a QR code on their phone at USPS, UPS, or FedEx. The carrier prints the label for them. No home printer needed.

Smart Exchange Suggestions

When a customer returns for size issues, ForthRoute suggests available alternatives. Turn refunds into exchanges and keep the sale.

Automated Approval Rules

Set rules to auto-approve returns based on order value, return reason, or customer history. Save time and provide instant resolutions.

Return Analytics

Understand why products get returned. Get alerts for sizing issues and quality problems before they hurt your revenue.

Branded Customer Portal

Your logo, your colors, your messaging. Customers access returns through your store without contacting support.

3PL/Warehouse Integration

Connect your warehouse or 3PL via webhooks. Get real-time updates when returns are received, inspected, and restocked.

How It Works

Start Processing Returns in 5 Minutes

No developers needed. Just install, configure, and go.

1

Install the App

One-click install from the Shopify App Store. No coding required.

2

Set Your Policy

Configure return windows, restocking fees, and approval rules.

3

Add Return Address

Enter where returns should ship. Labels generate automatically.

4

Go Live

Customers access the portal from your store. You approve from your dashboard.

Pricing

Simple, Transparent Pricing

One plan. All features included. No surprises.

14-Day Free Trial
Professional
$19/month

Everything you need to streamline returns

Unlimited return requests
Prepaid labels with QR codes
Smart exchange suggestions
Automated approval rules
Branded customer portal
Analytics & product insights
3PL/Warehouse integration
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Shipping Labels (Pay as you go)

Carrier cost + $1.50 per label

You only pay when customers use labels

Why Merchants Choose ForthRoute

Unlike premium tools that charge hundreds per month, we focus on what matters: processing returns quickly and keeping customers happy.

Affordable Pricing

$19/month for unlimited returns. No hidden fees, no per-return charges, no surprise bills.

Simple Setup

Install and go live in 5 minutes. No developers needed, no complex configurations.

Shopify-Native

Built specifically for Shopify. Syncs automatically with your orders, customers, and inventory.

FAQ

Common Questions

Everything you need to know about ForthRoute

How long does it take to set up ForthRoute?

Most merchants complete setup in under 5 minutes. Install from the Shopify App Store, add your return address, and start processing returns immediately. No coding required.

What carriers are supported for prepaid labels?

USPS, UPS, and FedEx. All labels include QR codes so customers can drop off packages without printing. Just scan at any carrier location.

How much do shipping labels cost?

Labels are charged at carrier cost plus $1.50 per label. You only pay when a customer actually uses their label. There's no charge for labels that expire unused.

How do customers start a return?

Customers visit your-store.com/apps/returns (via Shopify App Proxy), enter their email and order number, then select the items they want to return. They receive a QR code label instantly.

Does ForthRoute work with my 3PL or warehouse?

Yes. ForthRoute includes a webhook API for 3PL/WMS integration. Your warehouse can send status updates when returns are received, inspected, and restocked.

What Shopify plan do I need?

ForthRoute works with all Shopify plans including Basic, Shopify, Advanced, and Plus. No minimum order volume or special requirements.

Ready to Simplify Returns?

Join merchants who save time and keep customers happy with ForthRoute.

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