QR Code Shipping Labels
Generate prepaid return labels with QR codes. Customers can drop off packages without printing - just scan at USPS, UPS, or FedEx locations.
Reduce return costs by 40% with prepaid labels, QR codes, smart exchange suggestions, and automated approvals. The modern way to handle returns.
From prepaid labels to smart exchanges, ForthRoute handles the entire return lifecycle
Generate prepaid return labels with QR codes. Customers can drop off packages without printing - just scan at USPS, UPS, or FedEx locations.
When customers return for size issues, automatically suggest available alternatives. Convert returns into exchanges and retain the sale.
Set up rules to auto-approve returns based on order value, return reason, or customer history. Save time and provide instant resolutions.
Understand why products are returned with detailed analytics. Get alerts for sizing issues and quality problems before they impact revenue.
Branded return portal embedded in your store. Customers can initiate returns, track status, and download labels without contacting support.
Charge customers for buyer's remorse, offer free returns for defects, and automatically block serial returners to protect your margins.
ForthRoute integrates seamlessly with your Shopify store
One-click install from the Shopify App Store. No coding required.
Set return windows, restocking fees, and automated approval rules.
Enter where returns should be shipped. Labels are generated automatically.
Customers access the portal from your store. You approve from your dashboard.
One plan with everything included. No hidden fees.
Everything you need to streamline returns
Carrier cost + $1.50 per label
Monthly cap: $500 (contact us for higher limits)
See what store owners are saying about ForthRoute
"ForthRoute cut our return processing time by 70%. The automated approval rules are a game changer - most returns now process without any manual work."
"The smart exchange feature is brilliant. We've retained 40% more sales by suggesting alternative sizes when customers want to return for fit issues."
"The analytics helped us identify a sizing issue with our best-selling product. We updated the size chart and reduced returns by 25% the next month."
Everything you need to know about ForthRoute
ForthRoute is a Shopify returns management app that helps merchants streamline their return process. It offers prepaid return shipping labels with QR codes, smart exchange suggestions, automated approval rules, a customer self-service portal, and comprehensive analytics to reduce return costs and improve customer satisfaction.
ForthRoute costs $19/month for the Professional plan, which includes unlimited returns and all features. There's a 14-day free trial to get started. Shipping labels are billed separately at carrier cost plus a $1.50 service fee per label, with a monthly cap of $500.
ForthRoute integrates with major carriers (USPS, UPS, FedEx) through EasyPost to generate prepaid return labels. Customers can receive QR codes for printerless drop-off at carrier locations, or download printable labels. Merchants can configure who pays for shipping based on return reason, offer free labels for exchanges, or split costs.
Yes, ForthRoute offers extensive customization including: return window duration, restocking fees, product exclusions by tag, automatic approval rules based on order value and return reason, customer blocklists for serial returners, and custom branding for the return portal.
Yes, ForthRoute supports refunds, exchanges, and store credit. For size-related returns, it automatically suggests available alternative sizes. Merchants can offer store credit bonuses (e.g., 10% extra) to encourage customers to choose store credit over refunds, helping retain revenue.
When a customer selects a size-related return reason (like "too small" or "too large"), ForthRoute automatically queries available sizes of that product and suggests alternatives. If a customer says an item is too small, larger sizes are prioritized in the suggestions. This helps convert returns into exchanges, retaining the sale.
ForthRoute provides comprehensive return analytics including: return rates by product, reason breakdowns, resolution type distribution (refund/exchange/store credit), daily trends, top returned products, and intelligent alerts for products with sizing issues or quality problems.
Yes, ForthRoute is fully GDPR compliant. It handles customer data requests, data erasure (right to be forgotten), and shop data deletion when merchants uninstall the app. All sensitive data like merchant access tokens are encrypted at rest.
ForthRoute can be set up in under 5 minutes. Simply install from the Shopify App Store, enter your return address, configure your return policy settings, and you're ready to start processing returns. No coding or technical knowledge required.
ForthRoute supports USPS, UPS, and FedEx through our EasyPost integration. Labels are generated at competitive carrier rates, and customers can drop off packages at any carrier location. QR code labels allow printerless returns at supported locations.
ForthRoute primarily supports domestic US returns through our carrier integrations. International return support is on our roadmap. For now, merchants can manually process international returns through the dashboard while domestic returns are fully automated.
ForthRoute includes a customer blocklist feature to protect merchants from return abuse. You can manually block specific email addresses or enable auto-blocking when customers exceed a threshold (e.g., 5 returns in 90 days). Blocked customers see a custom message and cannot submit new return requests.
Yes, ForthRoute offers flexible shipping payment options. You can have merchants pay for all labels, charge customers a flat fee, or use smart pricing based on return reason. For example, offer free shipping for defective items while charging for buyer's remorse returns. The fee is automatically deducted from refunds.
ForthRoute is designed for online/e-commerce returns where customers ship items back. For in-store POS returns, Shopify's native return functionality is recommended. ForthRoute focuses on streamlining the shipped return experience with prepaid labels and tracking.
Customers access the return portal at your-store.myshopify.com/apps/returns. They enter their email and order number, receive a magic link for secure access, then select items to return and choose their preferred resolution (refund, exchange, or store credit).
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